Client Retention

These are difficult times we’re going through. As is true for all economic downturns, fear and uncertainty creep into our lives. In the time it took to write this article, the Dow Jones Industrial Average (DJIA) fell 100 points. What we’re experiencing today is not unprecedented. I went through Black Monday (October 19, 1987) as a stock broker. The DJIA fell 508 points. Stock markets around the world plummeted. It was a terrible bloodletting.

Referrals can be one of the easiest paths to more appointments and sales. ‘Can be’ is the pivotal term in this equation. For some of you, the ease with which you ask for and receive a referral depends on the relationship you have developed with your client or prospect. For the rest of you, asking for referrals is uncomfortable regardless of the relationship you have with the folks you talk to.